Privacy Policy

At Padel Zone, we respect your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to your use of our website and your purchases from our store.

1. Information We Collect

Information you provide to us:

  • Name, phone number, and email address
  • Shipping and billing address
  • Payment information (processed securely by our payment providers — we do not store your full card details)
  • Order history and communications with our support team

Information collected automatically:

  • Device and browser information, IP address
  • Pages visited, products viewed, and actions taken on our site
  • Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders, including sharing your name, phone number, and address with our courier partners
  • Communicate with you about your orders, returns, and support requests
  • Send you marketing emails and offers, only where you have opted in — you can unsubscribe at any time
  • Improve our website, product range, and customer experience
  • Prevent fraud and comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only with:

  • Shopify, which hosts our store and processes orders on our behalf
  • Payment providers, to process your payments securely
  • Courier and delivery partners, to deliver your orders
  • Service providers such as analytics and email tools that help us operate the store
  • Authorities, where required by applicable law

All partners are required to protect your information and use it only for the purposes described above.

4. Data Retention

We keep your personal information only as long as needed to fulfil your orders, meet legal and accounting requirements, and resolve disputes. You may request deletion of your account data at any time (see Section 7).

5. Data Security

We use industry-standard safeguards to protect your information, including SSL encryption on all pages of our store. Payments are processed through PCI-compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and (where enabled) personalize marketing. You can manage or disable cookies in your browser settings; some site features may not work properly without them.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Object to certain uses of your information

To exercise any of these rights, contact us at [your support email] and we will respond as soon as reasonably possible.

8. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

9. International Transfers

Our store is hosted on Shopify, whose servers may be located outside Egypt. By using our site, you acknowledge that your information may be processed on servers located in other countries, subject to appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review it periodically.

Last updated: August 2026