Refund & Return Policy

We want you to love your gear. If something isn't right, here's how returns work at Padel Zone.

Return Window

You have 14 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it — rackets must not have been played with
  • In its original packaging, with all protective plastic wrap, tags, and labels intact
  • Accompanied by your order number or proof of purchase

Items that show signs of use, court marks, scratches, removed grip wrap, or damaged packaging cannot be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

  • Overgrips and grips that have been opened
  • Socks and undergarments
  • Opened tubes of padel balls
  • Gift cards

How to Request a Return

  1. Email us at Support@Padelzoneeg within 14 days of delivery, with your order number and the reason for return.
  2. Our team will review your request and confirm eligibility within 1–2 business days.
  3. Once approved, ship the item back to the address we provide. Return shipping costs are the customer's responsibility, except in the cases listed below.
  4. We recommend using a trackable courier — we cannot be responsible for return shipments lost in transit.

Defective, Damaged, or Wrong Items

If you received a defective item, a damaged item, or the wrong product, contact us within 48 hours of delivery with photos. In these cases:

  • We cover the full cost of return shipping
  • You choose between a free replacement or a full refund

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider.

For Cash on Delivery orders, refunds are issued via [bank transfer / mobile wallet — specify your method].

Exchanges

Want a different racket, size, or model? The fastest way is to return your eligible item for a refund and place a new order. Alternatively, contact us and we'll help arrange a direct exchange where possible.